Returns

If, when the goods arrive, they are not what you expect, please return them to us within 7 days, unopened and in the original packaging , we will either exchange them or issue a refund immediately. However, please note, we are not able to refund postage costs incurred in returning any item (unless proven to be faulty). When returning goods, we also suggest you use registered post as this will help ensure it reaches us, as if the goods fail to reach us, we will not be able to offer you a refund. Unfortunately, we cannot refund or exchange used or customer damaged items (this does not affect your statutory rights as a consumer). 

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Faulty Goods

If on the rare occasion your order arrives faulty or damaged by post, please contact us via email at sales@frantinas.co.uk in the first instance prior to returning the product. In this circumstance, a replacement will be sent out (if in stock) once the initial product is received and deemed defective.

Once discussed via email, please return in it's original packaging to our address: Francina's , 2 Faxfleet Street, Webheath, Redditch, Worcestershire, B97 5BX.